Navigating HIPAA & PCI-DSS Compliance in Third-Party Outsourcing

💡 Key Executive Takeaways

• Clean-desk policies eliminate physical recording of sensitive data.
• Biometric access control and network encryption prevent data breaches.

Zero-Trust Contact Center Architecture

When handling Protected Health Information (PHI) or credit card details, contact center infrastructure must strictly isolate user sessions, mask card numbers during voice recordings, and enforce dual-factor authentication.