Key to Create an Immersive Customer Experience

NSB offerings provide unprecedented advantage to clients in bringing profound customer insights, technology enablers, operations capabilities to help transform & partner in their pursuit to embrace Digital disruption. We offer improved connected experience across the customer lifecycle with an interplay of digital strategies across multiple channels.

Recognized as a leading player across industries - Telecom, Communications, BFSI, Banking & Insurence, Govt. & Helpline
NSB differentiator come from the consulting build that provides comprehensive digital customer experiences for improved business results
Provide cost effective solutions across User & Web Experience, Digital Marketing, Portals, eCommerce, Business Process and Management, CRM & Integration.
NSB practice has several transformational digital success stories across commerce, service, sales & marketing

Service offerings

Experience Design & Adoption

Re-imagine digital customer experience through our consulting prowess and domain expertise with insights from market research and analytics.

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Disruptive Technology Adoption

Enable clients with the right mix of cost effective technology solutions at every stage of digital customer journey. Our CX product expertise includes Adobe, Salesforce, IBM, Oracle, SAP and more.

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Operations Transformation

Offer an end-to-end approach involving assessment, governance, cross-channel orchestration & process management to achieve excellence in operations.

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User Experience Management

Our unique user-centric design approach enriches online interactions and accelerate sales.

Web Content Management

Deliver personalized content to increase conversion and brand engagement with transcended web experience.

Digital Commerce

Create rich ecommerce portals, mobile & web applications for seamless customer interactions and higher revenues.

Digital Content & Process Management

Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities.

Marketing Analytics & Campaigns

Leverage content, campaigns and context to acquire, engage, convert and retain customers across digital channels.

Enterprise Integration Solutions

Drive business agility with an integrated landscape of data and processes to deliver superior customer experience.


Seamless Customer On-boarding

One of the challenges faced by the BFSI industry is lack of an exception handling process that enables seamless customer on-boarding.

Enabling a Multichannel Customer Experience through Pega’s Decision Management capabilities

The solution analyses a customer’s transaction history and profile characteristics in real time and uses this information to empower the next best action/offer application.

Enterprise Social Collaboration with eCommerce Portals

Social platform designed for organizations to connect all business stakeholders globally.

Mortgage Origination Solution

NSB Mortgage Origination System is a solution that enables banks to increase agility, reduce process complexity and cost and achieve competitive differentiation by improving the mortgage application experience across multiple channels.

Order Management

The Order Management solution is designed based upon extensive market research and incorporates features that are customizable for different processes for various verticals. This ensures that the solutions can be built quickly.

Service Life Cycle Management

NSB has built a customer experience transformation solution titled Service Lifecycle Management that leverages process driven CRM and Case Management capabilities.

Explore the opportunity of achieving your outsourcing objectives with us.

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