Key to Create an Immersive Customer Experience
NSB offerings provide unprecedented advantage to clients in bringing profound customer insights, technology enablers, operations capabilities to help transform & partner in their pursuit to embrace Digital disruption. We offer improved connected experience across the customer lifecycle with an interplay of digital strategies across multiple channels.
Service offerings
Re-imagine digital customer experience through our consulting prowess and domain expertise with insights from market research and analytics.
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Enable clients with the right mix of cost effective technology solutions at every stage of digital customer journey. Our CX product expertise includes Adobe, Salesforce, IBM, Oracle, SAP and more.
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Offer an end-to-end approach involving assessment, governance, cross-channel orchestration & process management to achieve excellence in operations.
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Competencies
Our unique user-centric design approach enriches online interactions and accelerate sales.
Deliver personalized content to increase conversion and brand engagement with transcended web experience.
Create rich ecommerce portals, mobile & web applications for seamless customer interactions and higher revenues.
Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities.
Leverage content, campaigns and context to acquire, engage, convert and retain customers across digital channels.
Drive business agility with an integrated landscape of data and processes to deliver superior customer experience.
Solutions
One of the challenges faced by the BFSI industry is lack of an exception handling process that enables seamless customer on-boarding.
The solution analyses a customer’s transaction history and profile characteristics in real time and uses this information to empower the next best action/offer application.
Social platform designed for organizations to connect all business stakeholders globally.
NSB Mortgage Origination System is a solution that enables banks to increase agility, reduce process complexity and cost and achieve competitive differentiation by improving the mortgage application experience across multiple channels.
The Order Management solution is designed based upon extensive market research and incorporates features that are customizable for different processes for various verticals. This ensures that the solutions can be built quickly.
NSB has built a customer experience transformation solution titled Service Lifecycle Management that leverages process driven CRM and Case Management capabilities.